Privacy Policy
Effective Date: August 01, 2026
Welcome to Fresh Crunchy. Your privacy is of utmost importance to us. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you visit our website, place orders, or engage with our services. By using our platform, you consent to the practices described herein.
1. Information We Collect
Personal Information You Provide
When you place an order, subscribe to our newsletter, or contact us, we may collect:
- Full Name — to personalize your experience and address your orders
- Email Address — to send order confirmations, updates, and promotional offers (only with your consent)
- Phone Number — for delivery coordination and customer support
- Delivery Address — to ensure accurate and timely delivery of your orders
- Payment Information — processed securely through third-party payment gateways; we do not store your card or UPI details
Information Collected Automatically
When you browse our website, certain technical data may be logged automatically:
- IP address and approximate geographic location
- Browser type, version, and language preferences
- Device type, operating system, and screen resolution
- Pages viewed, time spent, and navigation patterns
- Cookies, pixels, and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- Process, fulfill, and deliver your orders for chocolates, dry fruits, and gift boxes
- Send order confirmations, shipping updates, and delivery notifications
- Provide responsive customer support and address your inquiries
- Improve our website, product offerings, and overall user experience
- Send marketing communications (only if you have opted in; you may opt out at any time)
- Detect and prevent fraudulent, unauthorized, or illegal activity
- Comply with applicable legal obligations and regulatory requirements
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only with trusted third parties who help us operate our business, including:
- Payment Processors — for secure transaction handling (Razorpay, UPI, etc.)
- Logistics Partners — for order delivery and shipment tracking
- Cloud & Hosting Providers — to store data securely
- Analytics Services — to understand website usage and improve performance
- Legal Authorities — when required by law, court order, or to protect our rights
Note: All third-party service providers are contractually bound to protect your data and may not use it for any purpose beyond what is necessary to provide their services to us.
4. Data Security
We implement robust administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure, encrypted storage of personal data
- Regular security audits and vulnerability assessments
- Strict access controls — only authorized personnel have access to personal information
While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We will promptly notify you in the unlikely event of a data breach affecting your information.
5. Cookies & Tracking Technologies
Fresh Crunchy uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and support our marketing efforts. Types of cookies we use:
- Essential Cookies — required for basic site functionality (e.g., session management)
- Analytics Cookies — help us understand how visitors interact with our site
- Preference Cookies — remember your settings and preferences for future visits
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
6. Third-Party Links
Our website may contain links to third-party websites, products, or services (e.g., payment gateways, social media platforms). We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review their privacy policies before providing any personal information.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Completing orders and providing ongoing customer support
- Maintaining accurate business and accounting records
- Complying with legal, tax, and regulatory obligations
- Resolving disputes and enforcing our terms and agreements
Once the retention period expires, your data will be securely deleted or anonymized.
8. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access — request a copy of the personal data we hold about you
- Right to Rectification — request correction of inaccurate or incomplete information
- Right to Deletion — request deletion of your personal data, subject to legal exceptions
- Right to Restrict Processing — request limitation on how we use your data
- Right to Data Portability — request transfer of your data to another service provider
- Right to Withdraw Consent — opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within a reasonable timeframe.
9. Children's Privacy
Fresh Crunchy's products and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so that we can take appropriate action to remove that information.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Fresh Crunchy
E-302, Paras Residency, Nana Chiloda, Ahmedabad, Gujarat - 382330
Email: info@freshcrunchy.com
Phone: +91 75671 26259
WhatsApp: +91 75671 26259